Readers of The Daily Norwalk vented their frustration last week on our Facebook page. Their roads hadn't been plowed hours and hours after the snow had stopped falling. And they werent alone. DPW Director Hal Alvord said some of the callers to the customer service center were downright nasty.
"People get upset because 24, 36 or 48 hours later their street hasn't been plowed yet," Alvord said. "In a storm of this magnitude that's not unusual, unfortunately."
Mayor Richard Moccia was sounding the same theme. "There's not been a snowplow job known to mankind that everybody was happy with," the mayor said. "First of all, the weathermen were way off. They said four to eight. We got up to 19, which means we have to call more crews in, etc."
Norwalk's snow emergency was lifted at 3 p.m. Friday. Alvord said supervisors traveled every road in their area to make sure they had been plowed. DPW staff worked more than 24 hours straight before being given six hours off to sleep. Then they got back to it.
Priority was given to main roads, so that emergency routes would be open.
"We haven't had winters like this for the last three or four winters," Alvord said. "People got used to things being dealt with in the first shot. We haven't had this kind of snow and we haven't had them this close together."
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