Norwalk DMV Office Closing For A Week For Computer Upgrades

As the state makes major customer service improvements, including the addition of new online services, all DMV offices in Connecticut  – except for licensing services – will be closed from Tuesday, Aug. 11, through Saturday, Aug. 15.

These improvements come as the DMV undertakes a major upgrade of its complex and outdated computer systems, which will modernize how residents interact and receive services from the agency.

With the coming upgrades, Connecticut residents will be able to complete many functions that had required an in-person visit over the internet.

The DMV offices will reopen for all transactions on Tuesday, Aug. 18.

“This computer modernization project will significantly change how customers do business with the DMV by making more services available over the internet and ultimately making it more convenient for the residents of our state,” said Gov. Dannel Malloy.

“This will be the first upgrade of the Connecticut DMV’s computer system in nearly a half century. It will allow customers to conduct more routine business online, easing the burden on DMV offices and staff to provide better, faster service to Connecticut drivers.”

To help ease the effects of the shutdown and bringing up a new system, beginning Aug. 11, the expiration date of all driver’s licenses, ID cards or vehicle registrations will be extended through Oct. 10, and renewals can be done without a late fee until that date.

The agency’s shutdown will allow for the integration of databases and the transfer of technology from one system to the next, as well as the testing of various components of the system to ensure they work as designed.

“As we gear up, we expect heavier than usual business. During this period, we kindly ask customers to also use AAA offices, if possible, for license and ID renewals. Once we open back up, we also encourage them to use our new online services. This will help reduce unnecessary waits at a DMV office," said DMV Commissioner Andres Ayala Jr.

For more information about the DMV modernization project, visit ct.gov/dmv.

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