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Metro-North Explains How To Get Credit For New Haven Line Train Tickets

The MTA Board of Directors authorized the Metro-North credit to New Haven Line commuters on Tuesday, Oct. 1.
The MTA Board of Directors authorized the Metro-North credit to New Haven Line commuters on Tuesday, Oct. 1. Photo Credit: File

FAIRFIELD COUNTY, Conn. – Metro-North officials have issued directions on how weekly or monthly ticket holders from Fairfield and Westchester Counties can be issued a credit for the New Haven Line train service disruption caused by a Con Edison power outage.

Credit will be prorated based on the ultimate duration of the service interruption, the MTA website said. Full service is expected to be restored to the New Haven Line by Oct. 8.

Customers with weekly tickets valid during this time period can begin applying for the credit on Oct. 9. Customers with monthly tickets for September and October can begin applying for this credit on Oct. 29 when the November monthly ticket goes on sale. Mail&Ride customers will have this credit automatically applied to their December ticket.

The MTA Board of Directors authorized the Metro-North credit to New Haven Line commuters on Tuesday.

For full details on the credit, click here.

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